South Africans relying on the Social Relief of Distress (SRD) Grant know how vital it is to stay informed about their application status. Whether you’ve applied for the R350 grant or want to follow up on your monthly payment, checking your SRD status is a critical step to ensure you receive your benefits without delay. The South African Social Security Agency (SASSA) provides several accessible ways to do this.
If you’re looking for a fast and reliable way to perform your SRD Status Check, we’ve got you covered with every method explained in detail — plus what to do if your application is declined, how to lodge a reappeal, and the correct steps for collecting your grant.
All Ways to Check Your SRD R350 Status
Checking your SASSA SRD R350 status can be done through various official platforms. Each method is convenient, allowing you to monitor your application or payment progress without the need to visit a SASSA office.
1. SRD Status Check Online
The easiest and most efficient way is through the official SRD website. Simply follow these steps:
- Visit the SRD status portal.
- Enter your South African ID number and the phone number used in your application.
- Click the “Check Status” button.
- Your status (approved, pending, declined, or paid) will display.
This method works 24/7 and is the most direct route for the 350 Status Check.
2. Check SRD Status via WhatsApp
SASSA has integrated with WhatsApp for easy access:
- Save this number: 082 046 8553
- Send a message saying “Hi”.
- Choose the SRD status check option and follow the prompts.
3. Check via SASSA Chatbot on Facebook
Visit SASSA’s official Facebook page and click on the chatbot. Type “SRD status” to begin the process. It will prompt you for your ID and phone number.
4. Call the SASSA Helpline
If you prefer speaking to a representative, call 0800 60 10 11 and provide your ID number. This method is helpful for more complex queries or clarification on your application results.
What to Do If SASSA Rejects Your Application?
A rejected SRD application doesn’t mean the end of the road. SASSA may decline applications due to various reasons:
- Income found in your bank account.
- Mismatched ID or personal details.
- UIF registration or SARS activity.
- Duplicate applications.
Steps to Take:
- Review the reason provided in the declined status.
- Gather relevant documents that prove eligibility (e.g., proof of unemployment, bank statements).
- Log a reappeal if you believe the rejection was in error.
How to Reappeal for the SRD R350 Grant?
If you disagree with SASSA’s decision, you can file a reapplication appeal:
- Visit the SRD Appeal Website.
- Enter your ID number and the mobile number used in your application.
- Select the specific month you’re appealing.
- Provide a written reason explaining your situation.
- Submit the appeal before the monthly deadline.
Important: Appeals are reviewed by the Independent Tribunal for Social Assistance Appeals (ITSAA), not SASSA. You should receive feedback within 60-90 days.
How to Collect Your R350 SRD Grant?
Once approved, you can receive your payment via several methods. Choose the one most convenient for you:
1. Bank Deposit
Most recipients opt for direct bank deposits. Make sure your banking details are correctly submitted on the SRD portal. This is the fastest and safest method.
2. Pick n Pay, Checkers, Boxer, or Shoprite
Use your ID number and mobile phone number to collect your grant at participating retailers. You’ll receive an SMS when the payment is ready.
3. Post Office Branches (Limited Availability)
Although not widely used anymore, some grants are still distributed at SAPO branches. Call your nearest branch to confirm before visiting.
4. Cash Send Services
For recipients without bank accounts, SASSA offers Cash Send options using your phone number and ID. You’ll receive an SMS with a voucher code and collection instructions.
Frequently Asked Questions
What does it mean when my SRD status says “Pending”?
This means SASSA is still verifying your information. The process may take a few days to complete.
I’ve been approved, but no payment received — why?
Approval does not always equal immediate payment. SASSA processes payments monthly, so check your payment schedule and banking details.
Can I apply again if I was declined last year?
Yes. Each application period allows you to reapply, especially if your circumstances have changed.
How long does the appeal process take?
The appeal process can take 60 to 90 working days. Make sure all information is accurate to avoid further delays.
Can someone else collect my R350 on my behalf?
No. You must present your own ID and mobile phone for verification. SASSA grants are non-transferable.
Summary
Checking your SASSA SRD R350 grant status regularly ensures that you stay updated on approvals, payments, or issues. Whether using the website, WhatsApp, or call center, each method is designed for your convenience. If your application is rejected, don’t lose hope — reappeal and ensure all your documentation is accurate.
